U.S. Citizen Services
The American Citizen Services (ACS) Section provides assistance with U.S. passports, Reports of Births Abroad to U.S. Citizens, Reports of Death, voting abroad, notary services, Federal Benefits, and a few other, specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts queries. ACS cannot act as your travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or assist with personal legal, medical, etc., matters. However, ACS can tell you how to receive help on these and other matters. Should questions arise while browsing through this guide, do not hesitate to contact us.
All visits to the Embassy require an appointment.
Please read about security requirements before your visit.
- American Citizen Services
E-mail to firstname.lastname@example.org
Telephone: 21 30 87 87 between 15.00 and 16.00 Monday - Friday.
- Federal Benefits Unit
E-mail to email@example.com
Telephone: (47) 21 30 85 58 between 9:00-12:00
- Emergencies after opening hours call (47) 21 30 85 40
Visiting the Embassy
Bags and large purses are not permitted in the Embassy. Please bring as little as possible with you.
All visits to the Embassy require an appointment. You may book your appointment at a time that is convenient for you.
You will go through security before entering the Embassy.
In case of an emergency requiring immediate attention after business hours. Emergency Contact Information.
Delays in Overseas U.S. Passport Processing
The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.
U.S. passport applications accepted overseas or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied. Information about how to apply for an emergency passport is available at the following website.