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U.S. Citizen Services
American Citizen Services(photo:Digital Vision/Getty Images)

The American Citizen Services (ACS) Section provides assistance with U.S. passports, Reports of Births Abroad to U.S. Citizens, Reports of Death, voting abroad, notary services, Federal Benefits, and a few other, specialized consular services, such as repatriation loans, prison visits to incarcerated Americans and welfare and whereabouts queries. ACS cannot act as your travel agent, bank, interpreter, employment office, lawyer, investigator or law enforcement agent, or assist with personal legal, medical, etc., matters. However, ACS can tell you how to receive help on these and other matters. Should questions arise while browsing through this guide, do not hesitate to contact us.

All visits to the Embassy require an appointment.

Please read about security requirements before your visit.

Contacting us:

  • American Citizen Services
    E-mail to
    Telephone: 21 30 87 87 between 15.00 and 16.00 Monday - Friday.
  • Federal Benefits Unit
    E-mail to
    Telephone: (47) 21 30 85 58 between 9:00-12:00
  • Emergencies after opening hours call (47) 21 30 85 40

Visiting the Embassy

Bags and large purses are not permitted in the Embassy. Please bring as little as possible with you.

All visits to the Embassy require an appointment. You may book your appointment at a time that is convenient for you.
You will go through security before entering the Embassy.

In case of an emergency requiring immediate attention after business hours. Emergency Contact Information.

Worldwide Visa Systems Issue

  • The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our visa system.  We are operating at a significantly reduced capacity and will be until we clear the document backlog.

    This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.

    We are working urgently to correct the problem and expect our system to be fully operational again soon.  We will be posting updates to Travel.State.Gov as more information becomes available.

Contact Information

Internal Revenue Service (IRS)

DOS Careers

  • Department of State

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